Welcome to Red Wings Media & Films (“Company”, “we”, “our”, or “us”). These Shipping and Delivery Conditions (“Conditions”) apply to all orders placed through our website https://tvtennetwork.com/ (the “Website”). By placing an order, you agree to comply with these Conditions.
1. Shipping Policy
1.1 We offer shipping to locations within india. If your location is outside our shipping areas, we may not be able to fulfill your order.
1.2 Shipping options, estimated delivery times, and costs are displayed at checkout.
1.3 We reserve the right to modify shipping fees based on weight, size, and destination.
2. Order Processing
2.1 Orders are processed within 03 to 07 business days, excluding weekends and public holidays.
2.2 Once processed, you will receive an email confirmation with tracking details (if applicable).
2.3 In case of high order volume or unforeseen circumstances, processing may be delayed. We will notify you of any significant delays.
3. Delivery Timeframes
3.1 Estimated delivery times depend on the shipping method selected at checkout and the destination.
3.2 We are not responsible for delays caused by customs, carrier issues, or force majeure events.
3.3 If your order has not arrived within the estimated timeframe, please contact our support team.
4. Tracking and Order Status
4.1 Tracking details (if available) will be sent via email once the order has been shipped.
4.2 Customers can check the order status using the tracking link provided.
4.3 If you experience issues with tracking, please reach out to our customer support.
5. Shipping Fees and Taxes
5.1 Shipping costs vary based on the shipping method, destination, and total order value.
5.2 International orders may be subject to customs duties, taxes, and import fees. These charges are the responsibility of the customer.
5.3 Any additional fees due to incorrect shipping addresses provided by the customer will be charged accordingly.
6. Undeliverable and Lost Packages
6.1 If a package is returned due to an incorrect address or failure to collect, the customer is responsible for additional shipping fees.
6.2 We are not liable for lost or stolen packages marked as delivered by the carrier.
6.3 If your package is lost in transit, please contact our support team, and we will assist in filing a claim with the carrier.
7. Damaged or Defective Items
7.1 If you receive a damaged or defective item, please notify us within 01 day of receipt with proof (photos/videos).
7.2 We may offer a replacement, refund, or store credit based on the situation.
7.3 Any claims submitted after the specified timeframe may not be eligible for resolution.
8. Returns and Refunds
8.1 Please refer to our Return and Refund Policy https://tvtennetwork.com/cancellations-and-refund for details on returning items and requesting refunds.
8.2 Shipping fees for returns may be the responsibility of the customer unless the return is due to our error or defective merchandise.
9. Contact Information
If you have any questions about our Shipping and Delivery Conditions, please contact us at: info@tvtennetwork.com
By placing an order through our Website, you acknowledge that you have read, understood, and agree to these Shipping and Delivery Conditions.