Cancellation and Refund Policy
Welcome to TV Ten Network works under Red Wings Media & Films (“Company”, “we”, “our”, or “us”). This Cancellation and Refund Policy (“Policy”) outlines the terms for order cancellations and refunds when purchasing from our website https://tvtennetwork.com/ (the “Website”). By placing an order, you agree to comply with this Policy.
1. Order Cancellation
1.1 Customers may request a cancellation within 24 hours of placing the order, provided it has not been shipped or processed.
1.2 To cancel an order, customers must contact our support team at info@tvtennetwork.com
1.3 If the order has already been shipped, it cannot be canceled, but customers may request a return within 2 days.
1.4 We reserve the right to cancel an order due to stock unavailability, payment issues, or suspected fraudulent activity.
2. Refund Eligibility
2.1 Refunds are only applicable under the following conditions:
– The product is defective or damaged upon arrival.
– The wrong item was delivered.
– The order was canceled before processing/shipping.
– The service was not provided as agreed.
2.2 Requests for refunds must be submitted within 7-14 days from the date of delivery.
2.3 Proof of purchase (order number, receipt) and, if applicable, photographic evidence of the issue must be provided.
3. Non-Refundable Items and Services
3.1 The following items/services are non-refundable:
– Digital/downloadable products after they have been accessed.
– Personalized or custom-made products.
– Gift cards or vouchers.
– Services that have already been rendered.
– Clearance or final sale items.
4. Refund Process
4.1 Once a refund request is approved, refunds will be processed to the original payment method within 5-10 business days.
4.2 Customers will receive an email confirmation once the refund has been initiated.
4.3 If a refund is delayed, customers should check with their bank or payment provider, as processing times may vary.
5. Exchange Policy
5.1 If applicable, customers may request an exchange for defective or incorrect products instead of a refund.
5.2 Exchanges are subject to product availability.
5.3 The process for requesting an exchange follows the same guidelines as refund requests.
6. Return Shipping
6.1 If a return is required, customers are responsible for return shipping costs unless the return is due to our error.
6.2 Returned items must be unused, in original packaging, and include all accessories/documentation.
6.3 A return tracking number should be provided to ensure proper processing.
7. Contact Information**
If you have any questions regarding our Cancellation and Refund Policy, please contact us at: info@tvtennetwork.com
By purchasing from our Website, you acknowledge that you have read, understood, and agree to this Cancellation and Refund Policy.